Summary

We use Plausible Analytics to collect basic visitor information (region of origin, type of device) for diagnostic purposes. Plausible is fully GDPR compliant and their servers are based in the EU. We do no share, sell or store any of your data. We also do not use cookies because we don’t track you or sell you ads.

In this policy we explain what data we collect, why, how we handle it and what your rights are.

As a visitor to the hotelducouvent.com site

The privacy of our website visitors is very important to us, so we do not track anyone individually.

• No personal information is collected
• No information such as cookies is stored in the browser
• No information is sold to third-parties
• No information is shared with advertising companies
• No information is mined and harvested for personal and behavioral trends
• No information is monetized

We use the Plausible Analytics script to collect some anonymous usage data for statistical purposes. The goal is to track overall trends in our website traffic, not track individual visitors. All the data is in aggregate only. No personal data is collected. Examples of data collected include visit duration, device type, operation system used during the visit and others. You can see the full details in Plausible’s data policy.

As a customer of Hôtel du Couvent

Our guiding principle is to collect only what we need and that we will solely process this information to provide you with the service you signed up for.

We use a select number of trusted external service providers for certain service offerings. These service providers are carefully selected and meet high data protection, data privacy and security standards.

We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process personal data only according to our instructions.

What we collect, what we use it for and third-party services we use

• All direct booking payments for rooms are handled by a thirt-party. We use FreedomPay to safely process your payments. All your payment data including name, credit card number, phone number, email, and address are safely stored by FreedomPay. For full details read their privacy policy.
• All bookings made via Marriott are subject to their privacy policy.
• All bookings for our restaurants are handled by a third-party. We use SevenRooms to safely take your bookings in our restaurants. All your personal data including name, credit card number, phone number, email, and address are safely stored by SevenRooms. For full details read their privacy policy.
• We use a third-party to collect emails and send newsletter. When you sign-up for our newsletter, your email is collected via Brevo. When we send emails using Brevo, we have disabled open tracking and link tracking. Read their privacy policy.

Changes and questions

We may update this policy as needed to comply with relevant regulations and reflect any new practices.

Contact us at contact@hotelducouvent.com if you have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information.